Terms of service

1. Introduction

Welcome to LuvlyMama. These Terms & Conditions govern your use of our website and the purchase of our products, including Swaddles, Blankets, Hooded Towels, Wash Cloths, Dry Sheets, and LuvlyCaps. By accessing our website or placing an order, you agree to comply with and be bound by these terms. If you do not agree with any part of these conditions, you should not use our website or services.

These terms are designed to create a transparent and secure shopping experience for all customers. We reserve the right to update or modify these Terms & Conditions at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the website after changes are made constitutes acceptance of the revised terms.

2. Eligibility to Use

By using the LuvlyMama website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian. Our products are intended for purchase by adults for children’s use. You agree to provide accurate, current, and complete information during registration and checkout. Any misuse of the website, including providing false information or engaging in fraudulent activity, may result in termination of your account and legal action if necessary. We reserve the right to refuse service to anyone who violates these terms or engages in conduct that we believe is harmful to our business or customers.

3. Products and Descriptions

We strive to ensure that all product descriptions, images, and pricing details on our website are accurate and up to date. However, minor variations in color, texture, or design may occur due to photography lighting, screen resolution, or manufacturing updates. All products, including baby essentials, are described with the best possible accuracy to help customers make informed decisions. We reserve the right to modify product specifications, discontinue items, or adjust pricing without prior notice. Such changes will not affect confirmed orders unless required by unforeseen circumstances.

4. Pricing and Payment

All prices listed on LuvlyMama are displayed in the applicable currency and include relevant taxes unless stated otherwise. Payment must be completed at the time of purchase using approved payment methods provided at checkout. We use secure third-party payment gateways to process transactions. LuvlyMama does not store complete debit or credit card information on its servers. In the event of pricing errors due to technical issues, we reserve the right to cancel or adjust the order after informing the customer.

5. Order Acceptance and Cancellation

Once you place an order, you will receive an order confirmation email. This does not guarantee acceptance, as orders may be subject to verification and availability. We reserve the right to cancel or refuse any order at our discretion. Customers may request cancellation before the order is shipped. Once dispatched, cancellation may not be possible, and return policies will apply instead. If we cancel an order from our end, a full refund will be issued.

6. Shipping Policy

LuvlyMama processes orders within the stated timeframe and ships through trusted courier partners. Delivery times are estimates and may vary depending on location, holidays, or unforeseen logistical issues. Customers are responsible for providing accurate shipping information. Delays caused by incorrect addresses are not our responsibility. Tracking information will be provided once the order is shipped.

7. Returns and Refunds

Our Return & Refund Policy outlines the conditions under which products may be returned or refunded. Due to hygiene reasons, baby products must be unused, unwashed, and in original packaging to qualify for returns. Refunds are processed after inspection of returned items. Shipping charges are non-refundable unless the return is due to an error from our side. Customers must follow the return procedure as instructed by our support team.

8. Intellectual Property

All content on the LuvlyMama website, including text, images, logos, graphics, and product designs, is the intellectual property of LuvlyMama and protected by copyright laws. You may not copy, reproduce, distribute, or exploit any content without written permission. Unauthorized use may result in legal action.

9. User Conduct

Users agree not to misuse the website for illegal activities, hacking attempts, spreading malware, or submitting false reviews. Any abusive behavior toward customer service representatives will not be tolerated. We reserve the right to suspend or terminate accounts involved in suspicious or harmful activities.

10. Privacy

Your privacy is important to us. Personal information collected during browsing or purchasing is handled in accordance with our Privacy Policy. We do not sell customer data and use secure systems to protect information. By using our website, you consent to our data collection and usage practices.

11. Limitation of Liability

LuvlyMama shall not be held liable for indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. Our liability is limited to the value of the purchased product. Customers are advised to follow care and safety instructions for baby products.

12. Product Safety Disclaimer

Our baby products are designed with safety in mind. However, parental supervision is always required during use. Improper handling or misuse of products may pose risks. LuvlyMama is not responsible for damages caused by misuse or failure to follow instructions.

13. Third-Party Links

Our website may contain links to third-party websites for payment processing or informational purposes. We are not responsible for the privacy practices or content of such sites. Users are encouraged to review third-party policies before interacting with external websites.

14. Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond our control, including natural disasters, strikes, government restrictions, or technical failures. Such events may affect shipping, communication, or order fulfillment timelines.

15. Governing Law

These Terms & Conditions are governed by the laws applicable in our operating region. Any disputes arising from the use of our website shall be resolved under the jurisdiction of the appropriate courts. Customers agree to attempt amicable resolution before pursuing legal action.

16. Contact Information

For any questions regarding these Terms & Conditions, customers may contact LuvlyMama through the contact details provided on our website. We value transparency and aim to resolve concerns promptly. By continuing to use our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.